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Terms & Conditions

1. Definitions and effect of conditions

a) The “Company” means Blue Cosmetics Ltd t/a Natasha Cosmetics
b) These conditions shall apply to and be incorporated in every agreement between Blue Cosmetics Ltd t/a Natasha Cosmetics and any person, firm or Company (“the Customer”) under which the Company supplies goods or services at the request of the Customer.
c) These conditions shall take precedence over any conditions of the Customer and shall not be varied without the written consent of a Director of the Company.

2. Delivery

a) Any delivery dates quoted whether verbally or otherwise are estimates only and in regard to any such date, time shall not be of the essence.
b) The Company shall be entitled to make partial deliveries or deliveries by instalments and these conditions shall apply to each partial delivery. All goods will be delivered not more than 28 days after the original invoice date.
c) If any unforeseen difficulties arise on site, involving the Company in extra work, the cost thereof will be charged as an extra.
d) Blue Cosmetics Ltd t/a Natasha Cosmetics cannot accept any responsibility for clients loss of money caused by late delivery (we try our best to deliver on an estimated day) or damaged products being delivered (replacement products will be delivered ASAP in those cases).

3. Returned goods and cancellations

Customer has the right to cancel distance contracts (such as online contracts) under the Distance Selling Regulations 2000. In a typical case, a consumer may exercise this right by calling or e-mailing the Company at any time within 14 days from the delivery.
Claims for cancellation must be made by email or calling the Company within 14 days. Please note that special order products cannot be returned unless faulty. If your items are delivered to you and they are damaged or faulty for any reason, we will replace the damaged items free of charge.

Returned items should be unused and must be returned in original packaging with any enclosed documentation. We will issue a refund on receipt. Alternatively, if preferred, we will exchange the item. Delivery costs are calculated and shown at checkout.

4. Price and specification

a) Unless otherwise stated any prices quoted by the Company are:
I. Inclusive of Value Added Tax or any other taxes.
II. Exclusive of carriage, packing and insurance.

And the Company shall charge extra in respect of the above items:
b) Prices quoted are those current at the time of quotation and the price payable by the Customer shall be that which is current at the time of delivery to the Customer.
c) Where agreed, call-offs are not adhered to by the buyer. The Company reserves the right to amend the price structure in accordance with the quantities delivered.

5. Payment for goods and services

a) The Company reserve the right to suspend deliveries where payment is not received in accordance with paragraph (a) of this clause or in accordance with any alternative terms of payment agreed in writing.
b) If the Company is able to deliver some items comprising the goods subject to agreement but unable to deliver all such items due to causes beyond its control, the Customer shall pay for such items as are delivered.
c) The Company reserves the right at any time after receipt of the order to accept or decline your order for any reason.

6. Ordering by phone

The Customer agrees to send the Company a written order either by email, fax, by post or by hand in confirmation of any telephoned orders duly marked with any confirmation reference given by the Company otherwise the Company cannot accept liability for any duplication of delivery that may occur or for delay in dealing with any telephone order.

7. Drawings, illustrations and specifications

All drawings, descriptive weights, dimensions and descriptions and illustrations contained in the sales literature and price lists are approximate only and shall not form part of this agreement. In addition, technical documents issued either before or after the conclusion of this Agreement for the use or information of the Customer and such other information as may be supplied to the Customer including specifications shall not be copied, reproduced or communicated to any third party without the Company’s prior written consent.

8. Losses or damage to goods in transit

a) The Company will not be responsible for damage to any of the goods or loss of the goods or part thereof in transit unless the Customer gives written notice of a claim to the Company and to the carrier.

9. Warranties and guarantees

a) The guarantee will be subject to the following conditions:
I. It will not apply to any defect or damage resulting in any alteration or modification to the goods without the Company’s prior written consent, incorrect storage, normal wear and tear, use which is not in accordance with the Company’s or the manufacturer’s instructions, any act or omission of the Customer or any third party or any fault in any other goods or equipment.

II. The Customer must complete and return the Company’s Returns Authorisation Form in relation to any such defect or damage. If it appears to the Company from the information in the completed form that such defect or damage is covered by the guarantee authorization will be issued confirming that the goods concerned may be returned, subject to verification by the Company after inspection of the goods. The authorisation is valid for 28 days from the date of issue, and if the goods concerned are not returned during that period, new authorization must be requested.

III. Allegedly defective or damaged goods must be returned to the Company carriage paid at its address stated overleaf, with their original packing and, where applicable, all related manuals and accessories as well as a copy of the completed Returns Authorisation Form. Any package without valid authorization will be refused. The Customer may be charged extra to return the item(s) to the Customer.

IV. If the Customer makes any claim in relation to any goods falling outside the terms of the guarantee ie, physical damage occurring by accident or incident, the Company may charge the Customer for estimate of repair or actual repair. Please refer to the Company for current returns and repair fees. These inevitably vary due to the vast array of manufacturers used. The Customer must collect any returned goods within 5 days of notification that they are not covered by the guarantee or on written instructions from the Customer, the Company will dispose of the goods. Failure to do so will result in the Customer having to pay storage charges of £5.00 plus VAT per unit for each day or part of the day from the end of that period to collection.

V. The guarantee will apply to goods replaced or repaired under the guarantee for the balance of the original guarantee period. 

10. Copyrights, patents, trade marks and intellectual property

a) The Customer acknowledges that rights in respect of trademarks, trade names, copyrights, patents and other intellectual property rights connected with the goods do not pass to the Customer.

11. Sub-contracting

The Company reserves the right to sub-contract the supply of any goods or services.

12. Jurisdiction

The agreement shall be governed by and construed in accordance with English law and the Courts of England shall have jurisdiction to hear all disputes arising in connection with the agreement.

13. Law compliance

In respects of all products, the Customer is solely responsible to comply with any laws and/or applicable legislation when purchasing from the Company.

14. Data Protection

The Company fully respects your right to privacy, and will not collect any personal information about you without your clear permission. Any personal information, which you volunteer to the Company, will be treated with the highest standards of security and confidentiality, strictly in accordance with the Data Protection Act, 2018. The Company does not collect any personal data about you, apart from information which you volunteer (for example by setting up an account, purchasing from us, e-mailing us or by using our online forms).  Any information, which you provide in this way, is not made available to any third parties, and is used by the Company only in line with the purpose for which you provided it (for example for quotation purposes).
These terms do not affect your statutory rights.

Referral program Terms and Conditions

Please read the following terms and conditions carefully as they govern the Promotion.

Key Terms:
The Promotion is open to all UK residents aged 18 and over, excluding employees of Company, or any of its subsidiary companies, their families, agents or anyone else connected with the Promotion. No third party entries, bulk entries or entries submitted by agents will be accepted. Company reserves the right to verify the eligibility of users. Company reserves the right not to award promotion codes for successful referrals if it has reason to believe that the referral is not legitimate, including but not limited to users referring themselves and orders placed under the £20 minimum spend.
For every friend you refer (& makes their first order with The Company with a minimum £20 value) you will receive a unique 15% off code by email after your friend has placed their first order. Enter the promotion code in the ‘Promotion Code box’ on the ‘Order Summary’ page in checkout.
a. This can be redeemed off your next order and within 1 month of receiving it
b. Please note you may only redeem one Promotion Code at a time so we advise you to choose the promotion best suited to your purchase.

Every friend that you refer will receive a 15% off promotion code by email for use on their order or may use your code. This promotion code must been redeemed and entered in the ‘Promotion Code box’ on the ‘Order Summary’ page in checkout. This can only be redeemed off their first order and within 1 month of receiving it.
Please note you may only redeem one Promotion Code at a time so we advise you to choose the promotion best suited to your purchase.
You may not refer yourself. Where we detect people attempting to refer themselves, Company reserves the right to intervene, cancel outstanding orders and suspend all associated accounts permanently. Please therefore do not attempt to refer to names at the same address or using the same IP address.
In the event of fraud, abuse, and/or an error affecting the proper operation of the Promotion, Company reserves the right to end or suspend the promotion.
Users’ personal data will be collected, stored and processed for the purposes of administering and assessing the Promotion. Company will comply with all requirements of the Data Protection Act 1998 as well as GDPR.
Company reserves the right to suspend, cancel or amend the Promotion and/or review and revise these terms and conditions at any time without giving prior notice and by continuing to take part in the Promotion subsequent to any revision of these terms and conditions, Users shall be deemed to have agreed to any such new or amended terms.
Referral Terms and Conditions

1. These Terms and Conditions
1.1. Refer-a-friend services are where customers or clients are offered Rewards in exchange for those customers or clients ("Referrers") referring their friends ("Referred Friends") to the Merchant’s products or services (the "Merchant Goods or Services");
1.2. These terms apply to individuals who are accessing or using a Programme as a Referrer, a Referred Friend and/or otherwise a customer and the use of "User" or "you" shall be a reference to any of these terms as the context permits.
1.3. By participating in a Programme and using the Services, Users agree to these Terms and Conditions. If you do not agree to these Terms and Conditions in their entirety you should not participate in the Programme in any manner.
1.4. Users may not participate in the Programme where doing so would be prohibited by any applicable law or regulations.
1.5. We reserve the right to modify or amend at any time these Terms and Conditions. Any amendments or new terms and conditions will be available on our website.
1.6. The Terms and Conditions that apply to you shall be the Terms and Conditions published at the time you participate in the relevant Programme.

2. The Programme
2.1. You acknowledge and agree that the Programme is being offered and made available by the Company.
2.2. By agreeing to these Terms and Conditions and participating in a Programme you confirm that:
2.2.1. You are at least 18 years of age;
2.2.2. all of the information you have or will provide to The company during your receipt of the Services is true and accurate, to the best of your knowledge; and
2.3. When you send a communication to a Referred Friend, you confirm that:
2.3.3. You understand that you are the sender of all communications under the Services, and you should comply with all applicable laws in relation to the sending of electronic communications
2.4. For a User to qualify for a Reward, a Referred Friend must:
2.4.2. have purchased goods or services from the Company having accessed the Programme with a value over £20;
2.4.3. comply with any other criteria notified to them.
2.5. If we reasonably believe that you have breached any of these Terms and Conditions, we reserve the right to immediately suspend or terminate your use of the Services without notifying you, and without further liability to you, including without any liability in respect of you no longer being able to participate in or benefit from any Programme.
2.6 Your referral code will grant 15% off your friends first order.
2.7 You will receive a 15% off code some time after your friend has made their order.

3. Data Protection
3.1. You agree that Company may receive and use your personal data (including, without limitation, your name, telephone number, email address and postal address) in connection with and for the purposes of administering the Programme (the "Personal Data").
3.2. All Personal Data held by Company is dealt with strictly in accordance with our Privacy Policy, a copy of which can be viewed here.
3.3. We do not knowingly process personal data from children. If you are a child do not use or provide any information about yourself including without limitation your name, address, email address or screen name or user name you may use. If we learn that we have collected or received personal data from a child without verification of parental consent, we will delete that information. If you believe that we may have any information from or about a child, please contact us at the email address above.

4. General
4.1. No term of these Terms and Conditions will be enforceable by virtue of the Contract (Rights of Third Parties) Act 1999 by any person that is not a party to it.
4.2. We may assign or sub-contract any of our rights or obligations under these Terms and Conditions.
4.3. If any provision of these Terms and Conditions is prohibited by law or judged by a court to be unlawful, void or unenforceable, the provision shall, to the extent required, be severed from these Terms and Conditions and rendered ineffective as far as possible without modifying the remaining provisions of these Terms and Conditions and shall not in any way affect any other circumstances of or the validity or enforcement of these Terms and Conditions.
4.4. The agreement between you and Company under these Terms and Conditions is personal to you and may not be transferred by you to any third party.
4.5. These Terms and Conditions shall be governed by English law and you agree that any dispute (contractual or non-contractual) arising out of or in connection with these Terms shall be submitted to the exclusive jurisdiction of the courts of England.

eGift Card Terms and Conditions

By using this electronic gift card, you agree to the following terms: Redeemable at, a site operated by Blue Cosmetics Ltd, this Natasha Cosmetics e-gift card allows you to purchase products, with the cost being deducted from the card’s balance. You can use this e-gift card repeatedly until its balance reaches zero. It cannot be exchanged for cash, except as required by law. The card has no expiration date and incurs no usage fees. This e-gift card is non-refundable and non-transferable, and it cannot be replaced if lost or stolen. Blue Cosmetics Ltd issues these gift cards, which are non-refundable.